Who Can You Trust?
by Rachel Botsman
How Technology Brought Us Together - and Why It Could Drive Us Apart
10
Chapters
71+
Action steps
11
Minutes
AI PERSONALISED
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Preview — Chapter 01: Trust Leaps
Every act of trust involves uncertainty, and this reality cannot be avoided. Trust is never about having all the information. It is about deciding that what is known feels sufficient. This idea reframes trust as a leap rather than a calculation. People move forward not because risk disappears, but because the perceived benefits outweigh the fear of what might go wrong. In the past, trust often grew through long-term familiarity. People trusted those they knew, institutions that had endured, and systems that followed predictable rules. Today, trust is frequently built through shortcuts. Reviews, ratings, design cues, and social proof now stand in for personal experience. These signals allow people to move quickly, but they also make trust more brittle. When confidence rests on signals rather than relationships, it can collapse just as quickly as it forms. Trust leaps are deeply human decisions shaped by emotion, intuition, and social influence. People trust when something feels safe enough, not when it feels guaranteed. This helps explain why individuals may distrust large institutions while trusting unfamiliar platforms or strangers online. Trust becomes less about personal familiarity and more about whether the surrounding system appears fair, responsive, and accountable.
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