The Coaching Habit
by Michael Bungay Stanier
Say Less, Ask More & Change the Way You Lead Forever
7
Chapters
54+
Action steps
8
Minutes
AI PERSONALISED
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Preview — Chapter 01: The Kickstart Question
Most conversations begin on autopilot. Updates are exchanged, explanations are offered, and advice often appears before the real issue is even clear. This opening dynamic sets the tone for everything that follows. When leaders begin by telling rather than asking, they unintentionally take ownership of the problem. The other person becomes a recipient instead of a thinker. Opening with curiosity changes the direction of the entire interaction. The Kickstart Question creates space for the other person to frame what matters most to them right now. Instead of jumping into problem-solving mode, the conversation starts with exploration. This small shift often leads to more thoughtful, honest responses. Over time, this way of opening conversations retrains both sides. People learn to arrive more prepared, having already reflected on what they need or want to discuss. Leaders spend less time guessing and more time listening. The result is greater clarity with less effort. The deeper impact shows up in trust. When people consistently experience being invited into the conversation rather than directed through it, confidence grows. They begin to own their challenges and articulate their thinking more clearly. The Kickstart Question is not about slowing things down; it is about starting in the right place so momentum builds naturally instead of being forced.
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